Refund policy

Cancellation Policy

• Appointments must be cancelled at least 48 hours before to avoid cancellation fees.
• Appointments cancelled at least 48 hours before the consult can be rescheduled at no cost or refunded.
• Appointments cancelled less than 48 hours before the consult will be charged in full and will not be eligible for a refund.
• Missed appointments without prior notice may result in a non-refundable charge.

Refund Policy

• Refunds are not available once a consultation has been completed.
• If a consultation is cancelled within the eligible period, you may be entitled to a partial or full refund, depending on circumstances.
• Refunds for prescribed medications cannot be issued once dispatched, per State Health Regulations.
• If your order was not delivered due to an error on our part and you provided accurate delivery details, you will be eligible for a full refund.
• If your medication arrives damaged or missing, contact concierge@conciergedoctors.com.au for assistance.
• You must ensure to provide us with accurate information regarding product delivery, including delivery address based off an estimated delivery time for your medications. You must update your delivery address if the timing of your delivery is updated.
• Concierge Doctors reserves the right to refund services on a case-by-case basis.